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Providing the Customer´s support
In the table below you can find information about the levels of the Customer´s support (FULL, OEM, LITE) you can use for your webhosting services. When registering to FORPSI each customer gets his personal access code (login and password) to the Customer´s administration interface where (in the Customer´s account) you can administer the contact information and other data. You will also find here all necessary and complete information about your webhosting and the Customer´s support level you have choosed. Together with this you can order some additional paid services for your webhostings from your Customer´s account in a very easy way. All the detailed instructions how to use your Customer´s account are available on-line in the Knowledge Base at the http://kb.forpsi.com/category.php?id=24 site.
What the Customer´s support is?
Within the Customer´s support you can ask for help when e.g. setting new aliases, e-mail clients or e-mail accounts, administering DNS records etc.
In the other way the Customer´s support can not help you with the program code modification or your scripts malfunction which is not due to any error on our server.
All common information about domain names or webhosting services (registration, renewal, orders, PHP versions, the number and size of the e-mail accounts etc.) or any questions of changing the type of your webhosting service can be asked anytime indeed and will be answered without any dependence on the Customer´s support type choosed for your webhosting service.
Differences between the Customer´s support levels available for webhosting services
For some types of the webhosting services you can choose one of the three types of the Customer´s support level:
The FULL level - unlimited Customer´s support via phone and Contact form (both 24/7), and chat (available from 8 a.m. to 10 p.m.)
The OEM level - partial Customer´s support limited only to the communication via e-mail (Contact form 24/7)
The LITE level - gives no special Customer´s support and is intended only for well-experienced webmasters
Comparison of the Customer´s support levels
| Form of support / The levels | | FULL | | OEM | | LITE |
| Administration | |  | | | | |
| Knowledge base | | | | | | |
| Contact form NONSTOP * | | | | | |  |
| Telephone contact NONSTOP | | | | | | |
| Chat 8-22h | | | | | | |
* response in 2 hours during the working hours (Monday - Friday from 8 a.m. to 4.30 p.m.)
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